An independent voice and champion for older people across Wales

Many older people and their families will be deeply concerned about the impact that the coronavirus and the restrictions in place are having on their lives. We are living through a difficult and uncertain time.

It's important to remember that we all have a role to play in helping to delay the spread of the virus and minimising the risk to ourselves and others, and it’s crucial that we continue to follow the latest advice from the government.

Older people and their families can still contact us and we will provide all the help we can. We will also continue to share the latest information from the government via our websites and social media channels as this becomes available.

As Commissioner, I will continue to meet and communicate regularly with the Welsh Government to ensure that the latest information and guidance for older people is communicated effectively, and that plans are in place to ensure that crucial services, such as domiciliary care, will continue to be delivered. I will also continue to monitor the government’s response and action being taken, and will raise concerns and call for further action should we feel that this is not sufficient to protect older people.

There is no getting away from the fact we are living through a period in which we will see unprecedented change and disruption, potentially for a prolonged period. But alongside this, I am confident that we will also see the very best of people and our communities as we all try to navigate the difficult path ahead and ensure that older people are kept as safe as possible and can get the support they need.

Heléna Herklots CBE
Older People’s Commissioner for Wales

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Latest News

  • Wales-specific Public Inquiry is crucial for older people

    26.11.21

    It is crucial that a Public Inquiry to examine the action and decisions taken by Welsh public bodies and services in response to the Covid-19 pandemic, and the impact these had on older people’s lives, is underpinned by a set of key principles to ensure that older people are enabled and supported to participate and make their voices heard, that their views and experiences are valued, and that they are able to share their experiences in their own communities and in the language of their choice...

  • New guidance to ensure older people can access the information and services they need in a digital age

    18.11.21

    The Older People’s Commissioner for Wales has used her legal powers to issue formal guidance to local authorities and health boards in Wales, setting out the action they should be taking so that older people can access information and services in an increasingly digital world – crucial to ensure older people’s rights are protected and upheld.

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