Accessing Health Services in Wales: Transport Issues and Barriers

12.8.21

My latest report – Accessing Health Services in Wales: Transport Issues and Barriers sets out the findings of research into older people’s experiences of accessing health services in Wales and the difficulties they often face due to issues relating to transport.

The findings – based on evidence captured from hundreds of older people throughout Wales and key stakeholders – highlight the significant barriers and difficulties older people may face when travelling to health services, often as a result of the limited transport options available, and issues relating to quality, accessibility and reliability.

As it was not possible to publish the report as planned in March 2020 due to the pandemic, I worked with a number of key stakeholders to ensure that action and change would be implemented to address the issues I identified, and the briefing below includes details of the progress that has been made to date.

As we move forward, I will continue to engage with transport providers and public bodies to ensure that we can build upon this progress, and that further action is taken to ensure that older people can access the health services they need.  

Furthermore, the issues identified within my report – particularly those related to planning and engagement with older people – have wider resonance given the significant amount of discussion and debate that is currently underway about how the delivery of a wide range of services will be delivered in the future.

It is crucial that the issues that older people may face when using transport services are properly understood, and that older people’s voices are heard as changes are being considered to ensure that no-one is left behind.

Click here to download Accessing Health Services in Wales: Transport Issues and Barriers - Older People's Experiences Report

Click here to download Summary of key findings and action to date briefing paper