Access to Advocacy

Independent advocacy can make a real difference to older people’s lives, helping to ensure that their voices are heard and that they have support, something that is particularly important during difficult or challenging times.

In certain circumstances, older people have a legal right to access and be supported by an independent advocate, yet many older people are unable to access these services.

The Commissioner is therefore undertaking work to understand how access to independent advocacy currently works in practice in Wales, ahead of the publication of a report early next year that will give a voice to older people and highlight their experiences of using independent advocacy services. The report will also include good practice examples and set out what improvements need to be delivered to ensure that older people can access these essential services when they are entitled to them.

To support this work, the Commissioner wants to hear from older people who have used independent advocacy about their experiences, as well as from professionals and those working with older people who have supported older people to access these services, which will help her to create a Wales-wide picture of older people’s access to advocacy.

If you are an older person and would like to share your experiences of accessing or using independent advocacy services, please complete our short online survey, which is available via

If you would like a hard copy of the questionnaire, please call us on 03442 640670.

If you work with older people and have supported them to access independent advocacy services and are able to share information with the Commissioner, please contact Nicola Evans by emailing or calling 03442 640 670