Coronavirus Information Hub

We know that many older people and their families are deeply concerned about the impact that the coronavirus and the restrictions in place is  having on their lives, and want to do all they can to keep well and stay safe during this difficult and uncertain time.

That’s why we have created this hub, to connect older people and their families to the latest useful information, advice and guidance about what you need to do, where you can go for help and how you can stay connected. Scroll down this page, or use the links below to jump to a specific section. 

Information, advice and guidance

Tips for health and well-being

Information for professionals

Answers to frequently asked questions

Contacting Us 

In line with official guidance the Commissioner’s team are now all working from home, but you can still contact our Casework Team if you have a problem and need help and support.

Call us on 03442 640 670 and leave a message with your contact details. Someone will get back to you as soon as possible. Alternatively, click here to contact the team via email.

Information, advice and guidance

Public Health Wales

The latest information about coronavirus, and a range of helpful guidance and resources. The information is also available in an easy read format which you can find here.

Click here to visit Public Health Wales

Welsh Government

The latest health advice, including information about self-isolation.

Click here to visit Welsh Government

NHS 111

If you are concerned that you may have coronavirus symptoms, visit NHS 111’s online symptom checker.

Click here to visit NHS 111

Local Authorities

Latest information from local authorities, including information about council services

Blaenau Gwent
Merthyr Tydfil
Neath Port Talbot
Rhondda Cynon Taf
Vale of Glamorgan

Age Cymru

Information and advice about keeping well and safe, and find out more about help and support that may be available. You can also find out more about their new ‘check in and chat service’ for people over 70.

Click here to visit Age Cymru

Alzheimer's Society - Dementia Connect Service

A comprehensive support service for people affected by dementia and their carers. Tel: 0330 150 3456 (English) // 0330 094 7400. 

Click here to visit Alzheimer's Society 

Care and Repair Cymru

Information about the ways Care and Repair can help and support older people.

Click here to visit Care and Repair

Citizens Advice

Information about a wide range of topics including staying safe and well, scams and crime, financial entitlements and employment matters. 

Click here to visit Citizens Advice 

Live Fear Free Helpline

Free helpline providing help and advice about violence against women, domestic abuse and sexual violence. Tel: 0808 80 10 800 

Click here to visit Live Fear Free

Hourglass (formerly Action on Elder Abuse)

The Hourglass confidential helpline provides information and support to anyone concerned about harm, abuse or exploitation of an older person.  Trained Information Officers provide information, advice and support to help you make the best choices about keeping safe, and put you in touch with appropriate local agencies. Tel: 0808 808 8141

Click here to visit Hourglass

Tips for health and well-being

World Health Organisation

It’s essential that we all look after our health and well-being as much as possible during this difficult time. The World Health Organisation has information about the ways you can stay physically and mentally healthy while self-isolating.

Click here to visit the World Health Organisation

BBC Radio 5 Live - 10 Today: Physical Activity for Older People

An exercise programme from Sport England and Demos designed for older people to protect against poor health and disease, and improve mental health and maintain independence.

Click here to visit 10 Today


It’s completely normal to be worried about the impact that the coronavirus may have on you or your loved ones. Mind has information about the ways you can manage stress and anxiety during this difficult time. 

Click here to visit Mind

The Silver Line

For many older people, staying at home to keep well may leave them feeling lonely and isolated. The Silver Line offers a telephone befriending service that connects older people with volunteers who can chat and provide information and advice. 

Click here to visit The Silver Line

Carers Wales / Carers Trust

The weeks and months ahead are likely to be a difficult time for unpaid carers throughout Wales. Carers Wales and Carers Trust have a range of useful information and advice for carers. 

Click here to visit Carers Wales

Click here to visit Carers Trust

Information for professionals

Social Care Wales

Information for the care and support workforce

Click here to visit Social Care Wales

Care Inspectorate Wales

Information from the social care regulator for Wales

Click here to visit Care Inspectorate Wales

Housing Learning and Improvement Network

Practical information for providers of specialist housing to consider when seeking to reduce the risk of an outbreak of coronavirus.

Click here to visit Housing LIN