Share your experiences of hospital treatment in Wales


In 2010, I published my ‘Dignified Care?’ Report, which found that many older people were not treated with dignity and respect while in hospital and that, in some cases, the care provided was ‘shamefully inadequate’.

In September, I will publish a follow-up progress report, to assess how things have changed for older people in hospitals since I issued my recommendations to the NHS in Wales and the Welsh Government.

To help me to make my assessment, to judge the progress that has been made, I want to hear from older people from across Wales about their experiences – both positive and negative – of receiving hospital treatment in Wales during the last 12 months.

The stories and experiences shared will also be used to produce a collection of case studies – the Commissioner’s Casebook – which will be used by NHS staff and policy-makers to support continued improvements across Wales.

If you have been in hospital in the last 12 months and would like to share your experiences, then please complete the enclosed questionnaire or contact my team by phone, letter or email.

Similarly, if a family member, someone you care for or someone you know has recently been in hospital and you would like to provide information about their experience, please do get in touch. Any case studies we use will be anonymised, removing any personal information so that individuals cannot be identified.

I very much hope that you can assist me and that your voice can be used to support the delivery of real change for older people in Wales.   Please note the deadline for responses is Friday 28 June 2013.

Click here to download a copy of the questionnaire